Megan Brennan was sworn in as the first female postmaster general at the Postal Service March 6, vowing to grow the Postal Service in a new, digital era.
"New technology platforms will do more than create business opportunities; they will enable the Postal Service to revitalize how we engage the American public and fulfill our public service mission," Brennan said at the ceremony.
Brennan said the Postal Service must continually invest in its technological infrastructure, including a better use of data to create better products and services at a more rapid pace than it previously had.
"The challenge for the Postal Service is to embrace a faster pace of change, to aggressively pursue opportunities and to constantly improve our competitiveness, Brennan said.
Brennan has served with the Postal Service for more than 29 years, having begun service as a mail carrier in Lancaster, Pa., and eventually becoming chief operating officer at the agency. She was sworn in as the 74th postmaster general.
She said the agency will continue to improve customer service and satisfaction at every point of contact with a customer, and will work to create the most efficient and technology-centric platform in the world.
"We will use best in class technologies to drive product and process improvements, and to speed innovation," she said. "Given the rapid changes in the world, we know that the way we serve today's customer is not going to be adequate to meet the needs of tomorrow's consumer."
She said as the Postal Service invests in its future, it will expect similar commitments from the industries they serve, policymakers, and its stakeholders.
"There are few organizations that provide as much service to the public and are so well regarded in every community," she said.
Louis Giuliano, a member of the Postal Service Board of Governors, said at the ceremony that Brennan has a passion for the mission of the Postal Service and for the people who work at the agency and has already shown great leadership in her tenure.
"She has excelled at driving significant changes throughout the organization," Giuliano said at the ceremony. "She has a deep understanding of the opportunities and the challenges the Postal Service faces today. Most importantly, she has a strong vision for the future of this organization.
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